The Accordion, the Contrarian & the Robot

June 8, 2017

Although change happens all the time, in some areas human nature demonstrates great constancy. One of these areas is how Pavlovian we react to market fluctuations. Agriculture knows many cycles, most of which are as much the result of human nature as the mechanics of economics.

In the time of high commodity prices that preceded and followed the Great Recession of 2008, one of the main questions I was asked about the future of agriculture was to give predictions about prices and profitability of agriculture. This is a tricky exercise if there is any. So many factors can influence both supply and demand that it is unrealistic to believe someone could predict with certainty future prices. Price predictions would only be meaningful by predicting costs at the same time. Despite the difficulty, many economists venture in the exercise. The levels of accuracy are disappointing. Past research on economists’ and gurus’ predictions has shown accuracy levels of 47% on average. In other words, tossing a coin would statistically be more accurate by a margin of 3%.

When “predicting” the future, it is more useful to focus on patterns than trying to miraculously try to pull the right numbers. Human nature is rather predictable. When prices and profitability are good, suppliers want to produce more, because they expect the result to be even higher profits. It is intuitive, and it would work fine only if the competitors did not follow the same thinking. Unfortunately, they do and the result is an increase in supplies. As it takes two to have a supplier-customer relationship, the flip coin of the high price medal is that buyers are less warm to buy more of what increase their costs. I like to compare value chains to an accordion. There is only so much money that flows between the two ends of the entire chain, and all the links must share that money. One end is the consumer market and depending on prices, consumers switch foods when prices reach a pain threshold. Since the amount of money entering value chains actually come from the consumer end, consumer resistance limits the elasticity of the entire chain. Thus, depending on the relative supply and demand between the individual links of the chain, some see their profitability expand while others see it shrink. The FAO knows the conundrum. High food prices put the economically vulnerable into food insecurity, while low food prices put many small farmers in economic difficulties, and into food insecurity. There is nothing like a food shortage causing high prices to encourage farmers to produce more. Following high price years, they have done exactly that, and that is why prices have fallen, sometimes to the point that entire sectors suffer dramatic losses. Low prices will give an incentive to those who will survive to boost their production, and the cycle will continue.

The counter intuitive approach is to be a contrarian and to supply tomorrow products that have low price and low profitability today and reduce exposure to today’s attractive products. It is easier said than done, because natural conditions limit the choice of products a farm can produce and heavy investments for one kind of production can limit flexibility. Nonetheless, the contrarian approach is a good one from a planning and forecast perspective. Market swings happen because forecasts tend to be made with today’s prices in mind and assume that the system is static. It is not. Forecasts must take into account the big picture and project what all actors of the value chain will do, as well as in what shape other value chains are and will be. The tools have been here for a while. The exercise then comes down to technical analysis, which is a very common method used by traders. It uses historical data and the predictability of human behaviour to give an indication of which direction prices are most likely to go in the future. Unfortunately, too many actors in value chains do not use that tool for their forecasting and miss on the most likely picture of the future. Some help might be coming, though. The development of software, robotics and artificial intelligence will come to the rescue by eliminating the intuitive and preference of the present of human nature by more rational analysis and forecasting than is the case today. Price setting and negotiations will increasingly be automated and carried out by machines, squeezing out the human factor, especially for undifferentiated commodities. Wall Street is already working on this. Earlier this year, Goldman Sachs indicated that they were going to replace traders by software engineers to achieve this very change, and also to reduce their costs, as a software engineers cost them four times less than a trader.

Copyright 2017 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

Critical thinking in a world of fake news

February 20, 2017

Nothing seems to be more in the news lately than the concept of fake news. The issue of fake news is a great example of how technology in the wrong hands can create a lot of confusion and damage. Internet and social media are great tools that can serve the larger good if used with discernment, but they are so powerful that human nature can also express its darker sides in just as an effective manner. In We Will Reap what We Sow, my second book published in 2012, I explored how leadership and human nature could influence the future of food and agriculture. In one chapter, I was warning that the global digital village would follow the same dynamics as the regular physical little village, but with the potency of the speed of light. The Twitter and fake news mania that we are currently witnessing with the recently elected new world leader unfortunately illustrates my comparison. In the traditional village everyone would know about everything about everyone else and there would be no shortage of rumours and gossips. In the 7-billion people village, the exact same is happening. The difference is the reach and the speed at which it spreads. Human gullibility does not depend on the size of the population. The flip side of this medal is that distrust is spreading at the same pace. Paranoia becomes the counterpart of gullibility. Everything that does not please must be fake, right?

Over the years, the public trust in governments, corporations and more recently science and journalism has been only fading. Opposite to that, people have a blind trust in what they find on Internet, Facebook and other social media, as shows how swiftly and easily they share nonsense that becomes the new truth. The village dynamics create a new type of clans and tribes that rest on their own sets of beliefs and, more worryingly, their rejection of the other tribes’ beliefs. It feels like we are regressing into digital feudalism where the truth does not matter, even if it could mean self-destruction. If you have any doubt about the reborn tribalism, there is a social media engagement platform called If you still have doubts , check the following picture I found on Twitter.tribe

Why approach the future of food and agriculture in such terms? The future is not about tribes. It is about collaboration and cooperation between ALL stakeholders regardless of their particular views on the subject. That is the beauty of democracy. Collaboration has always brought prosperity. Tribalism has only resulted in chaos, as we can see every day, unfortunately.

In the food and agriculture sector, controversies have been around for quite some time and there are new ones coming all the time. In the sector, we have been dealing with many opinions, ranging from criticism to plain fake news. And let’s face it there has been some of that on both sides. The food fights have been lingering too much on problems and positions and not enough on solutions and cooperation. How to revert from tribalism to universalism in a world stuck between tribalism and paranoia? It is not easy but it is not impossible, either.


Interesting chart I found on

In my opinion, the solution is critical thinking. It feels too often that at some point in time, common sense has disappeared and that choosing a set of beliefs is more important than finding the truth. One of the reasons may be that tribalism is more comfortable and less threatening than being proven wrong. Whichever the reasons may be, it is time to reinstate common sense and its twin: critical thinking. Humanity will only progress and solve the many future challenges only by accepting reality and rejecting delusion. It might not be as comfortable in the short-term but it is the only way. If we do not want to see the problems as they are and choose for safe before sorry, it is highly likely that we will end exactly that: sorry. To reinstate critical thinking, it is essential to also make the distinction between critical thinking and criticism. Too often, these two are confused for one another. It is a mistake. Critical thinking is about taking nothing at face value and double checking the facts. It is the search for errors in the thought process to develop a better one. Criticism is only the first step of this process and it generally is received as negative, and sticks there. Critical thinking starts with positive attitude.

There is great value in challenging and being challenged. It stimulates thinking and more and better ideas pop up because of that. This is only a problem if what counts most is whose ideas these are, but ego is rarely of factor of progress. No athlete will ever win the Olympics if he/she is not challenged by competitors, and the competition for being the best is what pushes them to push their limits always further. The role of critical thinking in the process of making progress and improving ourselves and the world around us is just that: forcing us to push our limits and be better. Half truths, or worse fake facts, actually keep us from improving, as they divert our energy in the wrong direction. I am lucky that in my Alma Mater, one of my teachers taught us critical thinking. He was passionate enough to turn me into a fan and, although it sometimes landed me in arguments, it helped me, my staff and my customers achieve more than we would have otherwise. For the future’s sake, let’s practice critical thinking and encourage others to do the same!

Copyright 2017 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

Feeding the future with focus on health and environment

February 2, 2017

In my opinion, the food and agriculture sector does not receive enough praise for its performance. Over the past four decades, the world population increased by 80%, which means that farmers have been able to supply food for an additional 3.3 billion people during that same period. Unfortunately, the number of hungry people has remained about stable, around a billion people. Every person who is hungry is a hungry person too many. There cannot be any discussion about that, and there still is a lot of work to be done. This is no small feat. Clearly, there is plenty of room for improvement, especially when you consider that about a third of the food produced is wasted but that means that the potential to supply future food demand is there.


Image created by Paula Nettleton Source: Educational Materials Center (EMC), Central Michigan University

The discussions about meeting future food demand always tend to focus on production volumes. Of course that is the minimum requirement but to meet all other challenges, it is necessary to broaden the scope beyond volumes. Production is only half the equation. The other half is consumption. There is a lot of work to help consumption patterns contribute to a balanced future between supply and demand. The ongoing increase of obesity and diabetes are at least as worrying as hunger because of the negative health, environmental and economic consequences. One of the most important roles in the future for the food and agriculture sector will be to help people feed themselves properly. There is a need for this and it goes far beyond a marketing exercise. The basis for success will have to be education about nutrition and home economics. There already is action in these areas but it will be necessary to move towards a collaborative education, centred on physiological needs and how any particular food product contributes –or not- to healthy meals. The purpose will not have to be about enticing consumers to eat more volumes but to make educated decision and pick the right ingredients. Changing the focus from always more to always enough will also require a change in which foods to produce and what their future physical and organoleptic qualities will have to be. It also will change the dynamics of markets and on which criteria farmers get paid. Collaborative education will have to be carried out by and with full involvement of all stakeholders. It will have to place human physiological needs as the primary focus. Consumer well-being will have to come first, before particular interests and before volume.

Making future food and agriculture sustainable requires that we address both production and consumption. Waste and excess do not fit in a sustainable future. Food waste is only a part of the total picture. When food is wasted, all the inputs required, such as water, energy, fertilizers, crop protection and money, are all wasted in the process. Overconsumption is not a sustainable strategy either. It takes a lot of resources to produce all the excess calories and protein than end up producing nothing else than excess human body fat. Until the rise of mass consumption, our grandparents knew what sustainability meant. It was about saving and about moderation. These two concepts vanished from the moment that consumption goods became so cheap that and consumers lost touch with scarcity and long-term negative effects, also known as negative externalities. It would be an eye opener to quantify these externalities and include them in the cost structure of consumer products. The consumer price and/or the producer margin would look different! Although it is quite a difficult exercise to quantify the externalities, just carrying it out would give some good insights about the limitations of the current economic model and in which areas it needs to change. Such a calculation would help rethink many of the existing financial incentives that drive the economics of food and agriculture, in particular many subsidies that find their origin in times where the objectives were quite different than the ones of the future. For example, health issues related to food should be considered as externalities. Many governments have calculated estimates of the cost generated by these two diseases. If society were to be able to quantify what part of the amount should be factored in food, as well as lifestyle and distributed between the entire chain from farm to patient, and to try to estimate the relative part of responsibility between the different links of that chain, it certainly would give a good indication of how to look at future economics of a healthy and satisfied society. The price of food would change but the key would be to have it change in a way that helps a better nutrition and better health while keeping good food affordable.

Copyright 2017 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

My Wish List 2017

January 5, 2017

Another year just started. It is always a good time to reflect a bit. As I have focused my activities for quite a few years on how the future of food and agriculture can be shaped, I regularly come across a number of the same little flaws that, in my opinion, delay the progress we can make towards a prosperous future.

Although the expression “keep it simple” is well-known, it seems that we have a hard time doing exactly that. I am amazed by the number of situations in my work in which I meet incredibly complicated set-ups. It is almost as if we have an almost masochistic tendency to make our lives more difficult than they need to be. Let me be clear, food production is a very complex system, but why make it even more complicated than it is? Too often, the problem is that food producers carry to much old baggage within their systems. Problems happen and innovations bring solutions. Unfortunately, it often results in adding layer after layer of old baggage. Keep it simple! Once in a while, just imagine how you would set up your production if you were starting with no past history and were setting processes and systems anew with all the latest technology, knowledge and experience. Then de-clutter! It makes life a lot easier.

Common sense is one of the things I would like to see more often. I remember a customer of mine who always enjoyed to say “With Christophe, if it makes sense he will deliver it; if does not make sense, he will say no” I know I have sometime frustrated some of my customers but I always took the time to explain how persisting in error would only result in bigger problems later and they actually always praised my no non-sense style. Remember that food production is not an intellectual exercise but a practical one. A customer will not reward you for your being intellectually stimulated, but for your reliability, consistency and honesty.

For the New Year, I also wish for more critical thinking. In these times of information oversupply and even fake news, it is quite easy to be misled. Sometimes it is accidental, sometimes it is intentional. Nonetheless, it always pays off to never assume and to double check. I pay special attention to numbers. Simple calculations help verify whether claims are true or not. I am amazed by how often I see numbers presented to the public that do not add up. Some numbers look spectacular and get attention, but that is no reason not to do the math again, just to make sure.

Another wish of mine is to see more listening and empathy, and less shouting and fighting in the debate about food. Too many arguments about this topic are a bit too Pavlovian for my liking. People are not rational, but they are always logical with themselves. It pays off to find out the logic and to have candid conversations. More than fighting about who is right and who is wrong, I prefer to see a focus on improving food production in a collaborative manner. Of course, it is easier said than done but he pays off because in the end, regardless of who is wrong or right, the customer is always right. The key for such a successful exercise is to use both our brain hemispheres and help our interlocutors do the same. How we will improve food and agriculture is really a balancing act between the emotional and the rational.

Another item on my list is humility. Every day, Nature and chance bring new challenges and sometimes opportunities. It is essential to stay on our toes. It does not take much for problems to happen and it is necessary to never slip into complacency. In particular, always beware of good times. It is always tempting to see successes be the result of one’s qualities and systems and setbacks as being caused by outside factors. It is tempting but it is rarely that simple. Adversity is the true test. An area of excessive ambition that humours me is when it comes to feed the world. I gently smile at statements such as “Insects will feed the world”, “Aquaculture will feed the world”, “So and so country or continent will feed the world”, etc… I smile because it sounds like we could feed the 10 billions of 2050 several times over. I say humour because it is more about excessive enthusiasm than a lack of humility. We will feed 10 billions –and I really believe that- through the combination of many foods and many production systems all over the world. There is no magic bullet. It will take dedication, work, innovation, market orientation and visionary leadership. It is a never-ending exercise.

Copyright 2017 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

What food will be Donald Trump be serving?

November 25, 2016

trumpfarmerAfter a rather unconventional campaign and an unlikely outcome, the American people named its next president. The many controversial and vague statements of candidate Trump have left most of the world with perplexity. The presidential election gets the most attention. The fact that the Republican Party will now control both the House of Representatives and the Senate, next to the White House received much less publicity, yet it will actually shape American policies in the coming years. The Republicans have full latitude to pass any law they want, with little opposition.

Is the Trump presidency something to worry about? It is difficult to say at this stage. It is probably a matter of hoping for the best and be prepared for the worst. Since his election, Donald Trump has sent mixed signals. He seems to realize that things are more complex than he presented during the campaign and on a number of issues he put some water in his wine, but at the same time some of his nominations to key positions in his future cabinet and staff raise question marks. It is always tempting to try to predict the future from a subjective angle but considering the show he put on during his entire campaign, it would be easy to jump to wrong conclusions. I prefer to look at his character instead. To me, Donald Trump shows a number of characteristics than I believe will define his presidency more than the controversies of the campaign.

As his victory in the election shows, Donald Trump is a fighter who does not give up and who is willing to fight dirty. He will be a tough opponent to deal with. Toughness is an asset but his weakness may lie in his black and white view of the world. For him, you win or you lose. Win-win may be a foreign concept to him and instead he might achieve more lose-lose outcomes. He also appears to be a pragmatic. He does not seem to have problems changing his mind if he finds out that some things are better than he initially thought, as he admitted about Obamacare for instance. Pragmatic does not mean that he will change is agenda, though. Clearly, he is a proud American and he will always put the interests of the USA and of Americans and of American companies first. There is also a bit of an idealist in Donald Trump. His campaign slogan to “Make America Great Again” reflects that. I believe that he has nostalgia of the America in which he grew up and that used to be the dominant force and culture in the world. Donald Trump is a smart man. He also appears to be a bit short-fused. The question is will he try to achieve his ideal by turning back at the risk of isolating his country and stagnating or will he create a new momentum and try to achieve a new leadership through excellence? Different approaches deliver different results

Regardless of these character traits, he is a hard-nosed businessman. He has clearly indicated that he will create a tax-friendly business environment and he will simplify regulations, which is not quite the same as deregulating, though. He will lead pro-business policies. In food and agriculture, this will probably lead to two consequences. First, the so-called Big Ag will get a push in the back from his policies. Donald Trump made a number of comments that indicate he has a problem with what he calls environmental extremists. The second consequence will be to see how he manages a pro-business stance with his expressed statements of also caring for the American consumers. Food fights have been vivid in the US for a while, in particular because of a distrust of Big Ag by many consumers. At this stage, it is difficult to say how Donald Trump will manage both the interests of corporations with the desires of consumers. I expect food fights to go on with the same determination as they do today. I also expect that the role and the mandate of the Environmental Protection Agency will be revised and weakened.

Altogether, for food and agriculture, I expect rather traditional conservative republican policies both in the US and abroad. America will try to get what it wants and will make it difficult for others to compete against them, as usual.  The world is a big place and new developments happen everywhere. Depending on America’s stance, the rest of the world will adapt its strategies accordingly. Some projects will be killed, such as the Trans Pacific Partnership. Other agreements and partnerships will be sealed both with and without the US. As I like to say when I have the opportunity: the future will be as bright as our leaders and we have the leaders we deserve.

Copyright 2016 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

Changing economics to overcome future challenges

October 21, 2016

First, a personal story

A year ago, I moved away from Vancouver to the Okanagan Valley Region some 300 miles east from Vancouver. There, I bought a property with a decent yard where I will have a garden and with a small vineyard. In some way, it is an illustration of what is necessary to foster sustainable practices. The parallel is obvious with some of the global challenges the world is facing and will continue to face in the future. For eight months of the year, the area looks and feels quite similar to the Mediterranean. Precipitations are not abundant with an annual quantity of only 337 mm. Clearly, water is scarce and needs to be preserved, even though an extensive system of lakes fed by mountain snow ensures an adequate supply of water. The region is quite agricultural with many orchards and vineyards, all thanks to irrigation. There are also many lawns in the area and the estimate is that about 25% of the water consumed in the region is just to keep the lawns green.

My plan is to install rain barrels to collect the water from rain and snow and use it for the yard. This is where the economics do not go in parallel with all the talk from politicians about sustainability. Around the house I would need five rain barrels. The lowest and best retail price I can find is of about $80 for a 200 liter barrel. To set up my water collection system, it will cost me $400 to provide me with a 1 cubic meter storage capacity. In comparison, the price for a cubic meter that the municipality charges for water is $0.30 per cubic meter. In the most ideal situation, that is if I were able to collect all the rain and snow through my five barrels, I would at most collect about 30 cubic meters per year. In money, it comes down to a saving of roughly $10 per year. To break even, I’d better hope that the barrels will last 40 years, which they might, but considering my current age, there is a fair chance I may have moved to a much smaller underground dwelling by then. Of course, my example is about quite a small investment and if the return is lousy, it will not change my life. At least, the barrels will help me save water.

The point of my story is that the comparison between cost and benefit would deter most people to consider buying rain barrels. It just does not make financial sense, if money is what matters. I always say that money talks and what it says here is to forget about being sustainable. One of my neighbours also considered installing solar panels on the roof of their house. After comparing the price of the panels plus installation and maintenance with the electricity savings, they discovered that it would last twice the life of the panels to break even. In terms of money, solar panels are a different kettle of fish than my five rain barrels. Recently I saw the price of a propane generator that produces 3650 watts for Canadian $350 while a solar panel that produces 100 watts is sold for Canadian $250. I can understand people decide to not pursue the solar option.

The economics of water and energy savings that I just described can be extrapolated to the much larger picture. All through the food and agriculture value chains, many changes for more sustainable systems face the same kind of dilemma. What makes sense from an environmental point of view often does not make sense financially in the current economic environment. Demanding more sustainable production system is quite legitimate and sensible, but the conditions must also be there to make it happen. The numbers have to add up for farmers and businesses to make the switch. As usual, money is of the essence and it can come from different sides.

First, the purchase price and the cost of operation of alternatives have to come down and be competitive. Either suppliers are able to drop their prices or offer more efficient systems. Governments also can help through subsidies to ease the pain. Subsidies, being public money for the general interest, it is only fair that we all must pay if what we want is a sustainable. Subsidies must of course be set up properly and be effective

Second, the customers, which in a fair value chain would be eventually the consumers, have to pay for extra cost of the better production systems, simply because our consumption societies with their sense of entitlement have to understand that there is no such thing as a free lunch. Such a realization also means that producers also understand that mass production that only deplete resources do not fit in the long-term picture and that value will have to replace volume.

Searching for a new economic model

With the many challenges arising from a growing world population, it becomes more and more obvious that the economic model of the past six decades needs some refreshing. As such providing consumer goods at an affordable price for the masses is not a bad idea. Helping people to have a more comfortable and pleasant life is certainly welcome by most of us. The problem is that the so-called consumption society is not so much aboutpillars-of-economy consumption as it is about people buying and giving their money to someone else. In the current system, consumption is optional. Research has shown that consumers use 75 to 80% of the goods they buy no more than once.  What really matters is the act of purchasing the goods. It is good for growth and the GDP, currently the leading metrics for the state of the economy. The problem is that mass production has gradually shifted from affordability to cheapness and from value to price. It has focused mostly on volume and has not taken into account that consumers would have to get rid of what they bought after usage. Negative externalities have been kept external indeed. Short-term financial results have had the preference and long-term impact has been ignored. The system is hitting a wall and issues of greenhouse gases emissions and waste of resources are now becoming urgent matters to address. All industries will be affected one way or the other. Food and agriculture will be no exception.

The big question is how to change the system without having it implode. That is not an easy one to answer but sooner or later it will have to change. Vision and leadership are crucial to manage the transition. I wish I had seen more of it. So far, I see and hear more about pro this and anti that. It is highly insufficient and produces more noise than results.

In my opinion, the problem is not so much about growth as it is about what growth means. Over the past decades, growth has been mostly about volume numbers. It has been a quantitative growth. I believe that the best transition towards the next model is to focus on what I call qualitative growth. It is not so much about volume as it is about adding value to the buyer. For consumers and countries, qualitative growth would be to quantitative growth what EVA (economic value added) is to turn-over for a business. It is about prosperity.

For food producers, such a shift will lead to a different approach. The most valuable areas of value added for consumers and society lies probably in providing good and enjoyable nutrition, yet affordable, through advice and education. The industry will have to help consumers eat better and help them have healthy diets. It will go beyond just supply food. Consumers will also have to rediscover what proper nutrition is. Initiatives such as the Global Access to Nutrition Index can play a pivotal role in helping food producers make the transition towards quantitative growth. The food sector has also an important role to play in keeping our environment livable. The trend towards transparency is an important part of the evolution on both health and environment fronts.

Of course, such a change of economic model means that the economics must change, too. It is also essential that those who do the right thing must be rewarded. A new reward system must be introduced in the set of rules and regulations so that producers get the proper incentive to make the shift because adding the type of value that I mention to consumers also requires a different price tag in the store, or at least a different breakdown of costs and benefits along the entire chain from producers to consumers. How to distribute fairly the cost tag of the change is still open for debate. The reward system has to apply for the business activity by allowing margins to be comparatively competitive in the new situation. Consumers doing the right thing must also be rewarded. The reward system should also apply at the remuneration level. In particular, the share of qualitative improvements in companies’ bonus systems will have to increase at the expense of qualitative growth targets.  The adjustments needed in the food and agriculture sectors will not end in this sector. They will have to include other area of government. In particular the health sector will have to be involved, as the consequences of the quality of nutrition on health are obvious for individuals and society both at the personal as at the financial level.

I also believe that such a shift in economic model will mean that business partners within the value chain will have to challenge each other to carry out the transition and it will become a critical point in choosing with whom to do business in the future.

Copyright 2016 – Christophe Pelletier – The Happy Future Group Consulting Ltd.



Transparency is a market-driven exercise

March 2, 2016

Among all the trends in food markets, transparency is a tough demand to meet. As such, it is only natural that consumers have questions about what they buy and want to be sure that they buy something they feel comfortable with. In times when the food economy was local with everyone knowing each other in small communities, the food supply chain seemed transparent. With the separation of rural areas and urban centres and the increasing distance, both geographical and relational, between consumers and the different links of the chain, the distance in trust increased, too. Add to this a few scandals through the years and the result is a feeling that something is broken in the world of food.

The renewed desire for transparency is nothing than a cry for trust. Since the personal relationship with suppliers in many cases no longer exists, trust cannot be just a matter of knowing the farmer, the baker or the miller. Today’s transparency is about verifiable facts. Today’s consumers, unlike their parents or grandparents, do not want to be told a story anymore. If they don’t trust you, they won’t believe you anyway. They are used to search online for everything, with more or less success when it comes to the truth, but they nonetheless want to find out for themselves and figure out on their own what to think. Today’s concept of transparency is replacing PR, which is a one-way push communication technique. Today’s consumers want a one-way pull information platform. That is all the difference. PR is obsolete, but most food producers still have not come to this realization.

The prospect of having to collect, update and disclose all information through the chain from DNA to retail store or restaurant seems a daunting task and for many food producers, it feels like an overwhelming request. It seems and feels that way because it is. It is rather close to some Herculean task. One of the questions I often get is how much do consumers want to know and should everything be available? My answer is that in theory, consumers want to know everything and so it all should be available indeed but in practice, it is somewhat different. Consumers do not really want to know everything about how their food is produced. Well, maybe some do but they are very few. Most consumers do not even read nutritional labels, so they won’t bother spending hours or more to learn everything about the bread or the chicken they just bought unless something serious triggers it. So, what do the large majority of consumers really want? They don’t want to know everything but they want you to be able to answer them any question they have. They want the certainty that, should they have a question about their food, they will get an answer, the truth and that nothing will be hidden from them. Transparency is much more about trust and truth than it is about hard data. Yet, the way to get there is through data and open access.

TransparencyThe amount of data that can be collected is huge and so is the task to set up your transparency system. However, regardless of how much data you collect and share, your transparency performance will always depend first on making transparency one of the pillars of your organization. By that, I mean have the genuine willingness to engage in a candid and honest interaction with your customers and consumers. Genuine, candid and honest are key words when it comes to transparency. People will sense if you are so indeed. If they sense the opposite, you will not gain trust and the perception of your company will further deteriorate. Consumers will forgive honest mistakes when you admit you made one and are willing to do what is needed to correct it, both inside your organization as towards your customers. Consumers will accept that you do not necessarily have all the answers ready but that you are willing to do the research and come back diligently to them with the information. Although immediate response has become an expectation in the digital world, people understand that sometimes a bit of time is needed. Although data is important for transparency, attitude is at least just as much. By being responsive and handling difficult conversations in a mature manner will get you a long way. In a transparency approach, there is no need for defensiveness. You open the doors and you get out of the way! Of course, the mix of transparency and data brings the issue of boundaries. There is a fine line between what is useful information for customers and what is critical information about the company and information that affect competitiveness. Consumers will understand that some information is sensitive enough to not be disclosed. In this process, too, it is essential to be genuine, candid and transparent as long as it is not an attempt to hide something. Remember, transparency is a tool to increase the consumer’s trust and loyalty!

Copyright 2016 – Christophe Pelletier – The Happy Future Group Consulting Ltd.