254. Animal-plant hybrid products: compromise or demise?

As usual, listen here to a Chrome AI-generated podcast type playback of this article:

The original non-AI generated article follows below:

The issue of food and climate is ongoing. There are many different views about what is perceived as damaging and what is perceived as sensible. The debate tends to be polarized, mostly by both extremes. I discussed that topic a long time ago in a chapter of my second book (We Will Reap What We Sow, 2012) and all I can say is that the answer is far from simple. Of course, some people think it is, and their answer aligns with their dogma. That is not necessarily helpful. Food is a complex issue. First, food choices are rarely rational and nutrition usually does not play a prominent role, even though everybody does a great job of rationalizing their choices. The thing is that people choose what they eat mostly based on emotional and psychological aspects. It can be societal issues. It can be what they have been used to eat since childhood. It can be cultural. It can even be a political statement or the expression of their belonging to a particular socioeconomic group. Every possible reason is out there.

Protein hype

The debate around animal versus plant is really mostly focused on protein. In my opinion, this is already the first flaw. Both animal products and plant products contain much more nutrients than just protein. Even within the protein category, different animal products and plant products present rather different profiles of amino acids, and essential amino acids in particular. Yet, the essential amino acid profile is what defines the quality of a protein. Unfortunately, the quality aspect of protein is often overlooked, which is quite a serious mistake. The focus is on quantity, hence the current protein hype that brings food suppliers come with all sorts of high-protein products. It is just marketing and has little to do with rational nutrition. If the focus was on rationality, it would be clear that, at least in developed countries, people eat on average already enough protein, generally speaking. They do not need more. They might need better protein, though. The best diet is one that provides the needed amount of protein, no more and no less. Eating more protein results in two drawbacks. One is that the excess calories (because people from developed countries already consume more calories than they really need) from protein end up adding to body fat, so it might not be such a healthy strategy after all. The second drawback is that the excess nitrogen (protein is the only nutrient group providing nitrogen) provided by a diet too rich in protein is going to be excreted through the kidneys in the urine, so basically eating too much protein leads to pee your wallet away in the toilet, so to speak.

Plant or animal: a misplaced feud?

All the surveys that I read show the same: the overwhelming majority of people consider animal products an essential part of a healthy nutrition. Only a couple of percents of the population from developed countries consider that people should not eat meat. That is their choice. Such a point of view is not based on biology. It is a doctrine, not a diet. The question is how much protein a person should eat, and how much from animal origin. This is a much healthier debate. There are different opinions about that one, but accepting the obvious -it is not either/or but and/and- allows for more constructive conversations.

Another absurdity of the polarization on the type of protein is that often the debate is presented as if there were only two categories of people: pure carnivores and vegans, and nothing in between. Wrong! Even meat lovers eat some foods of plant origin, too. Regular people, aka the overwhelming silent majority of consumers, eat a mix of animal products and plant products. This special blend has a name. It is called a meal! Here is the interesting part of a healthy diet: it combines all sorts of ingredients that all bring their share of nutrients to the body. They complement each other. Some bring essential amino acids, others bring essential fatty acids, others bring fiber, others bring minerals, vitamins, antioxidants and other micronutrients.

The entire human digestive tract -including teeth- shows that we have evolved into omnivores. Like it or not, this is the biological reality. Humans eat a bit of everything. The term flexitarian is just a hollow neologism created purely for marketing purposes to make believe there is another category and lure people. It did not get much traction for the simple reason that it is just hot air. People are not stupid. Omnivore is what counts for more than 95% of the population in developed countries. I may insist much on the developed country distinction in this article. The reason is simple: there are many people on Earth who unfortunately eat only what they can afford, not what would be best for them. They do not have that luxury. If and when, thanks to better economic prospects, they can afford more choice, be assured that they will increase their consumption of animal products. That has been the same pattern everywhere in the world before.

The talk about hybrid products

During the past couple of decades Some people have put a lot of effort into trying to convince us to give up meat by making all sorts of bogus claims about replacing all cows by 2030. Reality begged to differ. The cows are not going away. There is no reason why they should. Production systems have changed and they work towards reducing the issues linked to animal production, but animal products are here to stay. Actually, all forecasts from serious sources show that consumption of animal products will increase globally, mostly as a result of the growing world population. People in developing countries also want access to meat, dairy and eggs. And let’s face it, in these countries, they do not have the money to buy the novel tech foods, so forget those. That category is for the affluent westerners. And it has not done well. Plant-based fake meat is a failure. Just look at Beyond Meat. Only a few plant-based foods companies are doing fine and they are not in the investor-led tech sector. Since the tech plant-based fake meat cannot survive on its own, a new strategy has arisen. The idea is to bring people to eat less meat by replacing a part of the meat by protein from legumes (soybean and pea mostly). If you look at it, it comes down to incorporate the fake meat into real meat. As such, why not?

The only regions where they are now trying to sell their products is the EU and the UK, not so much as 100% plant-based fake meat, but as hybrid products. The danger of this approach is that it tends to be sneaky and people are starting to notice. It is interesting to note that this approach is mostly a European one. Opposite to that, in North America, the fake meat market is dead. Period. To my knowledge, the EU is the only region that so skillfully sabotages its food security, in particular in the sector of animal production. They do it partly for political reasons under pressure of environmental organizations and also partly because, I hate to say, EU leaders suffer from some sort of a moral superiority complex that leads them to impose standards that undermine the future of farming in the EU while they seem to think that the rest of the world would adopt those standards because, well, Europe says so. Good luck with that! The thing is that the EU is not even self-sufficient in plant protein and their regulations on those productions also weaken their farmers’ competitive position.

So, the tech companies, after realizing that they could not beat meat, have chosen a different approach. Let’s join the meat and have hybrid products. I understand the thinking, but I wonder if this might not have the opposite effects of what the plant-based protein industry and some EU politicians trying to force onto people think it will achieve. Let’s have a look at potential problems.

First problem is that hybrid products are tricky to identify, as their labeling and packaging mimic the pure meat products they want to replace. This sneaky -if not weaselly- approach might become more difficult now that the EU has passed legislation on labeling of non-meat products trying to pretend to be meat. I have seen -and tasted- this deception first hand.

An unpleasant discovery

Last year, I was visiting my family in France. As usual when I visit, they ask me to do the cooking. One of the meals was beef patties they had bought at a local supermarket, or so I thought. It was a product from France’s leading beef producer, so I did not pay much attention but as I was preparing the meal, I felt something was wrong. The color was strange. It was an unusual beautiful red. I have never seen such red beef because beef is never that color. Anyway, since my parents had bought it, I thought it had to be the real thing and shrugged it off. Then, in the frying pan, those patties were not behaving like normal beef patties, either. They would not brown nicely like the way I am used to. Further, they were rather bouncy and rubbery in texture. I could not really press them. Then, I served them and I had the same weird feeling when I stated to bite and chew on them. The texture was odd. Anyway, we had our meal. I was not very happy because it did not taste great but we moved on. It is only later that I found a journalist’s report about that beef brand, explaining that they also sold hybrid patties nicely colored with beat juice, and I will bet my shirt that it is exactly what I ate that day. This year, I visited my family again and I went to the supermarket. What I saw really disturbed me. The supermarket’s was selling its own label “Haché de Boeuf” (best translation would be “ground beef”) next to trays of “Haché Pur Boeuf” (Ground pure beef). There it was! I grabbed one of each to look at the labels. The Haché de Boeuf was not just beef. It contained 25% (a quarter!) pea protein isolate, plus a lengthy list of all sorts of weird ingredients, the types used in the plant-based fake meat. The Haché Pur Boeuf was indeed all beef with nothing weird added. I do not have a problem with supermarkets selling any kind of product they want but I have a huge problem with them selling something under a name that does not give any indication of ingredients that do not belong in what the name of the product suggests. Put it anyway you want, but Haché de Boeuf translates as ground beef and nothing else. Haché means ground and boeuf means beef. Haché de Boeuf should be beef and nothing else. Actually, they have done the opposite and created a new name for the original real thing. Ground beef is not longer Haché de Boeuf. It has become Haché Pur Boeuf. Of course, the average shopper can’t tell the difference between ground beef and ground beef unless they would become suspicious of everything, which they clearly should do. If you do not pay close attention, there is a chance that you are taking home something that is not what you think. I would not trust that supermarket anymore. What else do they sell under misleading names? Should the shopper become a food inspector? Well, perhaps yes.

Another example, also from France, of such a lack of transparency happens in bakeries. Due to the high price of butter, many bakers have switched to hybrid fat (butter mixed with fat of plant origin) products for croissants and other pastries simply because the production cost is lower than with only butter. In France, there are two categories of croissants: ” croissant au beurre” (croissant made with butter) and just “croissant” (made with fat of plant origin) which are the cheaper version. The problem is that the croissants made with the hybrid fat are labeled -and sold- in bakeries as “croissants au beurre”. It is perfectly legal but consumers are left to believe that the only fat source used is butter, and that is not the case. Almost all consumers are actually even unaware that these hybrid fat products exist. Those croissants are in between the two categories but sold for the price of the better croissant. Although legal, this feels like deception and that is not good for trust in food.

But, as I mentioned, the new EU legislation should prevent that in the future. Though, it is funny -and ironic- to see the reaction of the alt-protein sector to this new legislation. Of course, as you would expect, they find it unfair and unjustified. Everyone is a victim, and they in particular. They consider that fake imitations should be called meat or chicken or fish. When challenged, they reply by saying that people are not stupid (which I said earlier, too) and they claim that the people buying the fake products are well aware that it is not the real thing. So, if people know the difference, why wanting to call it like the real product it pretends to be? That does not make any sense, but there is a simple reason. The fake meat producers and their advocates know quite well that animal products have appeal and that theirs do not. Maybe, they should think about why that is. If people know the difference and it is not the same thing, why don’t they show real creativity and invent a brand new word for their products and fully differentiate themselves. The difference is what creates a loyal tribe. A few thousand years ago, the ones who developed tofu and tempeh created these very words, which did not exist before. Why can’t all those ego-inflated food tech people who were about to revolutionize food and agriculture and save the planet cannot think of something as simple as an original name, or is it because they could not really develop an original product, either, and cannot do any better than imitate something that has existed since the dawn of time instead? Frankly, that is their problem.

Hybrid products are not just in France. A few supermarket chains from The Netherlands and in Germany have also pledged to sell at least 60% of plant-based products. It has already been noticed that they also present confusing packaging that does not clearly inform the consumers about the true nature of the products. They are also already accused of green washing. From what I gather, the idea behind the claim of 60% (yes, why that magic number?) would be to meet GHG targets. I write this in the conditional and you should read it that way, too. I have not been able to find a reliable source to confirm this. Nonetheless, I do not think 60% is difficult to achieve considering all the products of plant origin they already sell. Here, think of fruit, vegetables, bread, legumes, rice, pasta and so on. I am sure you can also make up a list of plant-based products sold in supermarkets. That makes sense because the diet of the normal person I mentioned at the beginning of this article, being an omnivore, also eats at least 60% of foods that are of plant origin, next to the animal products. Further, having a product listed does not mean that it sells. The best example, especially with plant-based products in mind, is Beyond Meat. They were listed in all the restaurants, from global fast-food chains to independent eateries. They were listed in all supermarket chains, too. Yet, they masterfully flopped. Of course, the retailers do not present the 60% in that angle. They prefer to go along with the dogma of their politicians in power, and come with the usual meat-blaming rhetoric because it is risk-free and sounds so virtuous. So, will they label hybrid products clearly or will they deceive their customers? That is their choice. Trust has seriously eroded in about everything, and if they choose deception and misinformation, it will backfire on them. The winners in such a situation would be the specialized butcher shops, dairy shops and fishmongers. They are the ones with a quality-minded concept. That said, quality varies greatly and let’s face it, there are also products of animal origin that are of poor quality sold in stores. I could name quite a few that I would not touch with a 10-foot pole.

EU food producers and retailers must be careful about transparency. Consumers defense organizations are powerful in that part of the world. Messing around with the consumers will not do anyone any good. What a total violation of the idea of transparency and trust this is! It is actually ironic, as supermarkets over there are so keen to tell times and times over how transparent they are and how much they cherish creating trust. Generally speaking, if you go to France, my advice is to buy your meat at a butcher’s shop or on one of the many markets. The quality of many products I have seen in the supermarkets in France this past visit has disappointed me beyond my imagination. They really need to fix that situation.

Can hybrid products succeed?

Of course they can, but not with the same approach and attitude as the plant-based fake imitations used in the recent past. If they keep the same approach, the result will be the same. People are now well aware of tech foods and they associate them with ultraprocessed foods. So, my advice here would be, do not sell tech processed foods. Sell good old-fashioned wholesome foods. Sell healthy nutrition instead of tech “prowess”. It is cheaper, it requires less investment and no intellectual property for which all the failing food tech companies have been suing each other lately. In food, to succeed, short and long term, you have to offer nutritious foods.

When it comes to protein, legumes are in the spotlight. In their natural form,they offer protein but also carbohydrates, fats and fiber (which belongs to carbs), along with a whole range of micronutrients. Sooner or later, the question of whether building factories using energy to deconstruct the bean or the pea to extract just the 20-25% protein it contains is really worth it or sensible will arise. It is a good thing that farm animals are here to upcycle the by-products. Would it not make more sense to use the whole bean/pea as a wholesome unprocessed ingredient into a recipe with other wholesome ingredients? Be assured that this question will arise sooner or later, too. Ultraprocessed is out and ultraprocessed foods producers have a very hard time regaining trust from consumers, with one interesting exception: the meat-loving beefcakes on social media that hate fake meat products and yet love the protein powders that are probably made in the same plants as where the tech fake meat source their protein isolates. There are not that many companies producing those products, so just connect the dots!

At the beginning of the tech fake meat hype, a number of companies, mostly meat companies ventured in hybrid territory. It does not seem to have had much appeal. The question that producers need to ask themselves is: do people really want to that kind of blend? Do they want a highly processed product like a protein isolate invisibly mixed with a basic processed product like ground meat? When it comes to value for money, it is clear that quality will be a decisive criterion. Is hybrid the best or will it be the worst of both worlds? Success will depend on the consumers’ answer to that question. To succeed, the perceived quality of hybrid products will have to be at least the same as the perceived quality of the original animal product. If not, it will be an uphill battle. If the quality is perceived as at least equal, hybrid products will succeed, at least some will. And there might be some potential irony about this. If people like these products and want more of them, it might actually increase indirectly their consumption of animal products. I recently had a conversation with the CEO of a company that sells mushroom-based products that are used in hybrid products and he was claiming to be successful and mentioned that the growth of these hybrid infused meat products were actually strongly outpacing sales of pure plant-based category. It sounds that the main casualty of hybrid products might very well be the plant-based foods, not the animal products.

In 2019, I had posted two articles on this blog about what I saw ahead for both animal products and for plant-based products. I believe that my conclusions of then have materialized rather well. As far as hybrid products are concerned, I believe that quality will be key. I also believe that they will need to make ingredients recognizable to the eye. The impossibility for the consumer to see clearly what they eat will lead to failure. A long list of “mysterious” ingredients will do the same. Of course, the worst of the worst would be to keep trying to deceive consumers by not being transparent. The latter will kill your business in less time than it takes to flip a burger.

I also believe that if the conversation about animal and plant protein becomes more intelligent than during the last decade, people will think more about complementarity than opposing the two categories. In the UK, some organizations have recently launched a campaign to encourage people to eat more beans and other legumes. I believe that it is a good idea. However, beans may have a couple of inconveniences to overcome. If you use dry beans, it takes a bit of time to soak and cook them. It is not that complicated or particularly time consuming but I expect that to be a hindrance. The other possibility is to use canned beans. It is quite convenient. It is easy to store. It is already cooked and ready to use. The problem here is to make canned beans sexy again. It has an old-fashioned image and that might work against them. And then, there is the issue of flatulence. It is not the most exciting topic but it needs to be mentioned. There is a simple solution to this problem: add a little bit of baking soda in the beans.

Personally, next to meat, I am an avid consumer of beans, peas, chickpeas and lentils. Since I cook, I make a lot of dishes with beans, most of which also contain meat, but I also make salads, soups or dips with them. I love to cook and I enjoy making old traditional recipes from many parts of the world. From Chili con Carne to Snert (Dutch pea soup), Cassoulet (French bean and sausage, or even duck confit), Saucisses aux lentilles (sausages and lentilles), Couscous (welcome chickpeas!) or Feijoada (Brazilian dish pork and black beans), you name it and it comes on my table. Here you can see me with a big bag of beans on the thumbnail of a video I published in the past about meat consumption.

This is the beauty about cooking from scratch. You control what you put on your plate and then you eat simple, nutritious and wholesome foods. When you do that, there is a good chance that you will not suffer from micronutrient deficiency, which cannot be said of ultraprocessed products. Unfortunately, many people think that cooking is complicated and time-consuming. I know and understand the perception, but since I have been cooking since my student years about every day of my life -and I have had quite a busy one- I can assure you that it is a lot simpler and quicker than often believed. For instance, one of my household’s favorites is the veggie soup (yes, plants!) that I make with 6 to 8 different sorts of vegetables. I make a big pot at once and we have soup for almost a week. This shows that it doesn’t need to be a daily chore. Of course, convenience foods companies will not encourage people to cook, as it takes some of their business -and their nice margins- away. Convenience is not cheap.

And of course, last but not least, the price at the point of sale will be a decisive element of success or failure. The more processed the product will be, the cheaper it will have to be. Consumers will follow a simple thinking: plant foods and therefore hybrid products should be cheaper than meat. The value for money will be key. If consumers think that they are buying processed plants for the price of meat, they will not buy it. If in doubt, take a look at what it did to tech fake meat. People will not switch from pure meat if it is more expensive or even for the same price. If the price is the same, they will stick to the “real” or “pure” (pick you adjective) product. It is just simple psychology.

Next week: Communication: Humanity and Authenticity make for Effective Conversations

Copyright 2025 – Christophe Pelletier – The Food Futurist – The Happy Future Group Consulting Ltd.

My YouTube channel is getting flesh on the bones

After a month and a half, my YouTube channel is starting to look nice. As you may have noticed, I have added a page on this website, especially for the channel.

There are now 14 videos on it, and I have quite a few ideas for topics, so I have full confidence that it will keep on growing from here. All I need now is more viewers and more subscribers, as it will help my channel to get more exposure. I am sure that it will come over time.

I also have started a podcast series, under the title “Q&A with Christophe” that I use to answer questions that some of my contacts, connections and viewers have been asking. I believe this series is an interesting format for a kind of interaction with a more personable style. Feel free to ask me your questions and pass on the information to your contacts.

 

One of the videos is a compilation of bloopers. I have sometimes been learning the ups and downs of video shooting the hard way, although rather fun. I found out that it was not as easy as I thought it would be. Actually, it is rather different than public speaking.

Here it is if you wish to see me embarrassing myself.

 

Enjoy the videos and thank you in advance for spreading the word around.

Christophe Pelletier – The Food Futurist

Working on a new book, this time about marketing

The idea of writing a book about marketing in food and agriculture has been on my mind for quite a while. Yet, I have been struggling with the style I wanted to use. I started writing several times over, as could not find the right tone. I would not want to write “just another” marketing book. There are already hundreds of thousands of them, if not even possibly millions. Especially, I did not want to write a theoretical and abstract book. From my experience, that is the main weakness of so many of them. I now have finally found the tone and style that I believe will be the most effective. I have tested it in several of my recent assignments and the feedback I receive tells me that I have now found the right path. It will be straight-forward and plain language. There will be as few complicated terms as possible, perhaps even a book without four or five syllable words.

The project also comes from my past experiences with the topic. How many times have I been told that price is not really that important, while my experience has always been that price always comes in the discussion and plays a major role in the customer’s decision to buy or not? Price is important! Of course, it is! Saying otherwise is simply delusional. But the price is always brought in relation with what the perceived value of the product is. And this Is why the book will be built around the idea of value, of what that word means, how flexible and fluid it is, how it relates for what the customer wants and/or needs, and what added value is really about.

And since the book will deal with value, I will go one step further and address values, too, because the perceived value finds its roots in the set of values of the customer, and also because sharing common or similar values significantly increases the chances of making the sale.

My area of expertise, for as much as I have one, is food and agriculture. Therefore, the book will focus on these business areas. Perhaps, it could be extrapolated to all sectors just as easily, but I will not be as presumptuous as to think it can. Marketing food and agricultural products is a specific exercise, as this category has its very own idiosyncrasies. The readers -and the future- will determine if extrapolating to other sectors is a possibility. I am quite comfortable in food and agriculture and my niche is there. I do not have a need to overreach but, just as everything else I do, I will do what I do best where I do it best, at least to start.

In my work, I regularly meet with food producers who are always looking for better business and for ways to strengthen their future. They all ask me the same question: “Is there a market for this product?” That is why the book will have a clear practical angle (I wish to strongly insist on that aspect) aimed at food producers who want to sell in better markets and find better customers.

The theory on marketing will be limited to a strict minimum. Emphasis will be on avenues that will help the reader develop and implement an original new sales and business strategy, in particular how to close the deal with the customer.

I have already identified more than 30 topics to cover in this book. I have made some good progress but the road ahead is still long. I will keep you posted in the future as I will come closer to completion and reach some important milestones towards its final publication.

Copyright 2023 – Christophe Pelletier – The  Food Futurist – The Happy Future Group Consulting Ltd.

Tomorrow’s grocery shopping

Listen here to a Chrome AI-generated podcast type playback of the original article

Grocery shopping has undergone deep changes over the last 100 years and, like anything else, it will do the same in the future. The current Covid-19 pandemic is contributing to this evolution. Regardless of whether it will be over soon or not, one thing is sure: it has forced us to make adjustments and in a way, the virus has just accelerated changes that were already in the works. Here is how I see what to expect.

First of all, Covid-19 has changed how we live, and therefore how we shop. Online retail was growing but then it became almost a necessity for grocery stores to jump on board and engage in online sales. It was not always smooth. It took time for many outlets to organize taking orders, preparing them and get the orders ready for pick-up or for delivery. There was a lack of staff. The staff was not trained properly and there were all sorts of logistics issues to fix. Without getting in details, stores have been able to get a better presence online and ensured a better and smoother service over time, and rightly so, because many people have discovered the convenience of shopping at the time of their choice, not having to drive to the store, not having to be in the herd, which was already a pain in the neck before the pandemic, and not having to wait in line to check out. It saves them time and stress. These are the main reasons why I expect online grocery sales to stay and grow further. The offering and the navigability of online stores will have to improve as for now, it is still a tedious experience. The execution of orders is still a challenging area. More staff is needed and at the moment, this part of the business is the busiest and currently the largest employment opportunity at Wal-Mart. Amazon has also hired large numbers of new staff. Yes, it takes time and manpower to fill orders. It is nothing new. I used to do that part at my parents butcher’s shop. I used to prepare orders and deliver them to the customers who required it. Of course, my parents’ store was a relatively small operation and our phone and my brain (and my legs and arms, too) were all it took to get things done. The volume of business of modern grocery store is such that it could just be a family thing. My point is that preparing orders and executing them is nothing new and actually not all that complicated, and it is a pillar of good customer care.

Here is where I see more changes in the future. Having to manage so many new people to fill order –or to be personal shoppers to put it in fancier words- is a complex task. Such staff is usually paid little, not particularly motivated and always looking for better job opportunities, not to mention they can get sick or absent. Of course, the numbers and he economics will have to adapt, but I believe that in the future, order filling staff will be replaced by robots, connected to order software. The robots will manage orders, prepare and pack them. There are already robot waiters in some restaurants, so it is not so far-fetched. The robots also will be connected with the warehouse and the inventory management software. They will re-order for the warehouse, ensure first in first out, eliminate loss and waste and know exactly where to pick what and complete the entire job much more efficiently than humans and that on a 24/7 basis, and not require being unionized. I believe that corporations will like that.

Another area where I see potential for change is the sharing of online platforms. French retailer Carrefour offered that possibility to small retailers who had to close because of the Covid -19 lockdown in France. Thus, small stores did not have to venture and spend on developing their own online presence, which could have been challenging, not to mention stressful considering the circumstances. Further, cashing in fees for a online platform can be a business, too. What Carrefour offered is in fact the same as large online retailers like Amazon and Alibaba have done for independent sellers for years now. It is also not all that different from an EBay type of concept. Sharing of online platform will be a way of making the jump for small stores and from, there they will decide whether to keep using such platforms or build their own.

Order pick-up will certainly be a solution of choice for quite some time. Home delivery will have to evolve further, simply because it can be costly, except for outlets that can offer free deliveries for a minimum purchase amount, which is already the case. Deliveries might also be carried out by driverless vehicles in the future, such as Kroger has been testing for some time. Of course, there is always the possibility for restaurant delivery organizations to make the move to help retailers. After all, many of them want to be listed on the stock market and that will mean the necessity for them to keep growing always more and that will mean going beyond restaurants as per today. Here, the key will be to drop their fees. What these organizations charge for meal deliveries is rather brutal for pop-and mom restaurants and volume will have to take over fee based on bill percentage.

Retail will evolve further and there is no shortage of possibilities. Although everyone claims to collect data and know their customers, I think that it is more something in the realm of talk than actual effective execution. I have loyalty cards but I never get any shopping advice. My shopping news is either through the generic flyer that I find in my mail box like all other shoppers. And if I take a look online to see what is attractive, I have the exact same online flyer, as the paper one, with absolutely nothing specific or special about my own particular needs. I thought they would know what I buy and don’t buy and help me accordingly, but no, none of that ever happens and I do not have the feeling that is in the works. Hello, retailers! One the most daunting thing that shoppers go through is to make the bloody weekly shopping list. What do we need? What are we going to eat? What do they have on ad for us? Should we buy at retailer A or retailer B? No answer to any of that ever comes my way. If your retailer sends you personal shopping lists and tips, specific nutrition and menu tips you are lucky, and I am not. But I doubt it because I have never met anyone who did get of shopping tips. Retailers like Amazon do give some shopping tips and online ads also appear when I browse on Internet, but as far as I am concerned, they tend to miss the mark about every time. Perhaps, my being a frugal person makes me one of those difficult individuals to influence and to get to buy stuff but I really think that shopping tips should be a lot more on target than they are. I also believe that to improve this situation, it would be much better to have a voluntary and active participation from the shoppers themselves by having them giving more inputs about their needs and wants, although this of course enters the slippery area of online privacy, but you aill have to admit that it is a lot easier to serve customers well when they are in a position of telling you what they are exactly looking for. And in these times of “Internet of Things” why not combine store information with producer information and process it in a virtual product information and shopping advice system where people can make choices based on their values, their needs and all relevant information they need to make their decision, in a totally transparent manner? With such a system, why not even include a virtual tour of farms and packing facilities and show people where their food comes from and how it is produced and by whom? It could be accessible at home, could make use of VR helmet and could be consulted at a convenient time, not in the stressful rush of the in-store shopping with others breathing in their necks, especially if shoppers do not wish to go inside the store again.

Yet, as I show in this picture below, data servers and supermarket aisles look surprisingly similar. Every purchase and consumption is a transaction that goes way beyond money and product. It is a transaction between data – and therefore lifestyle choice, personal choices and values – versus the price shoppers pay. Why not include it in the shopping experience, then? I believe the answer is in the area of business thinking. In spite of the many claims, it is still a primarily production-driven, volume-driven cost-obsessed model, and not enough of a service-minded customer-oriented value-obsessed model. Of course, there is no reason why this would not change and anyway, the former model I mention is pushing for some positive innovations, such as cashierless stores where you can come in buy and leave without going through the tedious checkout lines or the even so much more fun do-it-yourself checkout where half the people I see seem helplessly stuck unable to figure out which button to press.

With what I just described, one could easily wonder why to have large supermarkets anymore. Why should the corporation spend all that money in prime –therefore expensive- locations, with fancy stores with light and all sorts of amenities, while in the future, most of the shopping might actually be just a warehouse order filling activity. This is an even more relevant question for staple foods and undifferentiated commodities? Since commodities are really mostly about low cost, then retailers keep your costs down and focus on specialties and value for the store experience. I see several areas for which this would make sense. Non-perishables should be in the warehouse and not take much space in the shopping area real estate. But perishables are another game. First, they are perishable products and they have to receive special care to avoid loss and waste. Second, people like to use their senses to purchase perishables. They like to touch them, to see them and inspect them, and to smell them. Perishable shopping is still a highly sensory activity, and it quite personal. Some people like their meat lean and others prefer a marbled one. People like to take a look at the produce to make sure it is not damaged, bruised or blemished or that it is ripe. They like to make sure it is fresh. Some people like baked goods to be well-baked and others prefer when it is on the paler side. Color is an important factor. For all these reasons, leaving the choice to underpaid staff who do not know the customers and do not care overly for them is quite a bit risky in terms of customer satisfaction, and I am not even talking about cases of mistakes such as delivering bacon instead of the ordered pork tenderloin I heard of at the beginning of the pandemic and the early times of packing orders for curbside pick-up. No, perishables will require special attention and my guess is that personal service will be high on the list.

When it comes to produce, I expect another evolution. Produce is delicate and with too high waste along the supply chain and in the store. Local production may have its advantages in term of sustainability, in particular when it involves truck road transport, but it makes a lot of sense about freshness and waste reduction. Just like the fruit and veggies that I get from my garden, picking fresh ripe produce just on time makes a world of difference. Just ask my wife about how it tastes compared with what we used to buy from thousands of kilometers away. In such a quality approach of perishable retail, why not get them locally. Urbanisation push produce farmers further way and yet, there is an amazing acreage that can be used to grow produce in cities, and interestingly enough a lot of that acreage is on top of supermarket, malls and warehouses. So why not build greenhouses on top of the store and sell the produce superfresh downstairs?

If you have to point of sale, it is much easier than being an urban farmer looking for customers. The store is there, people come to buy all sorts of things, just add the produce from the roof farm. Actually that is what a number of retailers have already started. France’s Carrefour, again, is one of them, but Benelux’s Ahold Delhaize has been working on the same thing and I am sure other will come and offer freshly picked local (roof) lettuce, leafy greens and tomatoes and strawberries.

Quality of products and quality of service will be the top demands and the old concept of small butcher, baker, greengrocer store will be the answer, although with a modern touch and with help of technology. I expect future supermarkets to be just that. They will be markets, like in the old days and they will be super, as they will wow their customers with prime shopping environment, prime products and prime personal service. A side advantage of this will also be that it reduces the use of packaging and has the potential to require no plastic whatsoever. After all, the purpose of plastic packaging has been to replace human labour by allowing self-service.

Copyright 2021 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

What do consumers really want to know about food?

Listen here to a Chrome AI-generated podcast type playback of the original article

My previous article about what consumers know about food is only part of the equation. What is as important is to know what they want to know and why. When it comes to knowledge of food, consumers can be divided into three main groups. There are those who know about food and most are always interested to learn more. Then, there is the (large) group of people who do not know. Some are willing to learn. Usually, they are confused by all the contradictory points of views that they hear or read and they just do not know who they should believe. This open-minded sub-group gathers people from all walks of life. They may have their biases but they are willing to change their minds. Another sub-group among those who do not know much about food gathers people who do not know and do not care as long as their food is safe, tastes good to them and has the right price. Then there is the third group, the difficult group of those who think they know but don’t. Usually, they are not willing to learn because, well, they already know it all and they are certainly not looking forward to have their certainties challenged. This group can be divided into two sub-groups, too: those who think they have the monopoly of science and those who think they have the monopoly of morals.

In this article, I will focus on the people who have the willingness to learn about food. What would be the point of trying to spend time if that willingness was not there? Also, all I can tell is my personal experience when meeting with people who are asking questions about food and where it is all going. Actually, I always found that the conversations I have had with people asking me about food and agriculture went quite well. I guess the secret for that is to not try to force people into any conclusion. Let them decide for themselves. People do not like being told what they should know and believe. It is a very normal reaction, and that is why so-called “educating” the consumer will never really achieve much. Just have a relaxed talk without any particular agenda other than to listen and respect each other’s point of view.

Further, even though marketing experts always like to define specific areas of attention, the mapping of consumers is not all that useful when it comes to the food conversation. Of course people are concerned about health, environment, origin of product, production methods, etc… When you look at what consumers want to know, it really comes down to two main issues. One is “How do I know that my food won’t make me sick -or worse?”, and the other one is “Can I trust the food producer?” These two issues are quite interconnected and not easy to address for food suppliers. The first issue, which really comes down to the topic of food safety is work in progress. There has never been full absolute food safety in the past and it will not be possible to guarantee that in the future, either. A large part of food safety issues actually happen in the consumers’ homes because of poor food handling. Many consumers do not know the basics of proper food handling. But even at the producer’s level, no production system is immune. Problems happen just as well with industrial production as with farmers’ market type of food. It happens with large producers just as it happens with small producers. This is where the issue of trust plays an important role. Consumers want to know which suppliers they can trust for food that does not contain anything harmful or/and weird. In previous posts, I have raised the issue of trust many times and mentioned how difficult it is to earn. Why do some food producers earn trust and others not? It has been the idea of brands since day one: the consumer can recognize the producer easily and know that the product is reliable every time. In our world flooded with information, rumours and stories of all sorts, and with a reach like never before, this is not sufficient anymore. If the question of how to earn trust is often difficult to answer, another way of looking at it is to do what I like to do when I cannot get an answer: to look at it from the opposite angle. The question then becomes what makes consumers not trust a producer? I am sure that you can make a list of reasons very quickly. Here I can give you a few: not knowing the producer, bad or unknown reputation, unreliable quality, regular problems, hiding information, not answering questions, lying to the customer, saying one thing and doing another, etc… It has a lot to do with quality of the product and quality of the communication, and consumers want to know what the quality of both is.

Traceability and transparency address those concerns to some extent. They are certainly helping by creating a much required communication and openness. However, the question remains whether food suppliers are on the same wave length as what consumers want to know. Traceability and transparency are not new concepts. They were part of my dealings with my customers some 25 years ago, and I still have the same reservations today as I had by then. I can state without any doubt that traceability is essential but I would like to see it become a proactive tool, instead of about just recording history. I remember telling one of my customers by then that I thought that traceability in order to be able to explain on rather short notice what went wrong was really short changing the customer. With today’s mass digitalization, which makes getting the information about the records even quicker, I believe that my point has become even more important. Traceability cannot just be about finding out the cause of a problem after the customer has found out. I always have considered that the customer can never be the quality control of a supplier. If producers have traceability systems that allow them to tell within moments what went wrong, then the system has to be able to prevent the problem from happening. The traceability system has to be connected with the quality assurance system. With the rise of sensors, internet of things, data collection software and artificial intelligence, the traceability system must become the frame for quality assurance and the high-tech devices will have to allow a real time 100% quality control on physical, chemical and biological quality criteria. It will have to be able to shut down the production line as soon as a deviation from the quality standard occurs. Traceability will move from “writing history” to “making (clean) history”. There are already a lot of possible quality defects that are prevented from being sent to consumers but it has to be even better in the future. Ideally, the objective must become zero recall, because even if recalls help prevent problems from getting worse, their incidence is creating a feeling of insufficient safety.

Regarding transparency, I believe that there is a disconnect between what food producers are doing and what consumers are looking for. Of course, the best way to be fully transparent is to put every bit of data and information in the system. From a consumer’s point of view, what is transparency really about? Do you know anyone who wants to check every detail of the production of what s/he buys? Consumers might be interested to know from which farm their food comes from. They might be interested in knowing the farmer’s name and see pictures. Will they want to be interested in digging as far as to know when chickens were born and when, what feeds they ate during their life and where the feeds came from and what they were made of and where the ingredients used for the feed came from and when they were produced, or would they really be interested in knowing the genealogy of the chickens and look up for where the parents and grandparents were raised, or have the production details in the slaughterhouse? I doubt it. In my opinion, the highest value of transparency for consumers is that the food producer has it and is willing to show everything if questions arise. In other words, the producer is not trying to hide or misrepresent anything.  After all transparent means exactly that: you can see for yourself through the window and you do it without having someone telling you what and where to look. More than the content of information presented, it is the food producer’s attitude that matters. The role of social media also amplifies the need for transparency, but it also may contain some pitfalls for producers. A recent survey by Deloitte shows that Millennials and GenZ assess producers by their values a lot and that their loyalty will be to the values and not to the brand. I believe that values are going to be a critical aspect of how consumers choose from whom they will buy their food, and anything else. The combination of social media with heightened sense of individualism (some would say narcissism) and yet at the same time a strong trend towards polarization and tribalism around sets of values and beliefs means that food producers will have to navigate skillfully in the future.

Copyright 2019 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

How much do consumers really know about food?

Listen here to a Chrome AI-generated podcast type playback of the original article

Perhaps it is a case of multiple copy-and-paste events but I was surprised to read and hear recently in several occasions something that intrigued me. According to some research, millennials would know a lot more than their parents and previous generations about food and how it is produced. It surprised me because I wish I could bump into millennials who know something about food. Actually I wish I could bump into people from any generation that would have some significant knowledge of food and agriculture. I also disagree with those who claim that people have never known as little about food and agriculture as nowadays, but those have their own hidden agenda.

The main reason marketers are interested in the millennials is that this group has much more money than previous generations, or at least that is the thinking. Since the world population has more than tripled since 1950, representing an increase of more than 5 billion people, it is no surprise that millennials represent a financial force. However, one should look at the average individual financial situation of a millennial compared with previous generations. If the group has more money as a whole but less on an individual basis, their consumption pattern might not be as expected. Also, it would be wise to compare between regions as the boost might be different depending on whether they live in emerging countries or mature developed countries. 

So, have I been sleeping too much lately or do I meet the wrong people? Or is it a matter of confusing terms as it seems to happen more and more. Do millennials have more knowledge about food, or is it perhaps that they have access to more information? As Einstein supposedly said, “Information is not knowledge” and this might be truer more than ever in today’s world where we are constantly buried in information, some of it being accurate and most of it being not so, sometimes by accident and sometimes on purpose. It would be good to think about several concepts that we tend to consider synonyms while they are quite different: data, information, fact, knowledge, truth and wisdom. I will try to explain the difference by using a very food and agriculture related metaphor.

Imagine data as a field of potatoes. There are plenty of plants and potatoes in the field and you are going to harvest. All you do is to collect all the potatoes from the field and eventually bring them to a place where you will sort out what you have harvested. At that stage, potatoes are just like data. It is raw units without any processing of any sort. All you can tell at this stage is how many potatoes you have, what they are and what the total volume is.

Once the potatoes have been harvested, you are going to look at them in more detail. You are going to sort out the small ones from the larger ones. You are going to sort out the ones that may have been damaged or are not proper to send to market. Depending on the criteria that are useful for you, you are going to distribute your potatoes into small groups according to various qualities and uses. Each group or package has a particular relevance. You want to make these groups in such a way that they are useful, practical and to make something good out of each group. Each group contains information that either your customers if you sell the potatoes or the person who cooks will use to decide what to do with the potatoes. Are they for mashing, for frying, for sautéing, for baking, etc…?

Once the potatoes have been sorted out, you have information and that information could fit on a label. If the label is accurate, anyone using the group of potatoes will have some knowledge of what the bag contains, but they will not have all the knowledge. Will other users know when the potatoes have been harvested, what variety they are, how they have been produced and by whom and if they are safe to eat? Here is why regulations, traceability and transparency increase the amount of information to the user who will use the batch of potatoes. As long as the information is correct, it equates to some knowledge. If the information in incomplete, so is the knowledge. If the information is incorrect, it is neither knowledge nor truth and can lead to wrong decisions by the user. If the information is incorrect on purpose, it is deception and even fraud (think about the case of horse meat that was labelled as beef in Europe a couple of years ago, the numerous cases of fraudulent fish names or the fact that many honey pots might contain more corn fructose syrup than honey but labelled as if it were all pure honey). Here is a case for information vs. misinformation vs. disinformation vs. deception and lies.

So imagine that the gossip mill now says that your potatoes have been contaminated by some disease or some creatures roaming in your field. How can you tell and how can the user of your potatoes tell? You grew the potatoes and you sorted them out, so you can tell if there were signs of disease, such as for instance black spots. You grow potatoes and you know what kind of disease of defect that may mean. How do you know and how do you translate the information (presence of black spots) into the knowledge of what the cause is? You know from experience, and that is exactly the difference between information and knowledge. Experience can be your own or someone else’s that you consult on the problem at hand. You and they have gathered experience into knowledge. Experience links information and facts into knowledge and understanding. Acquiring knowledge is a learning process. Reading information is not. So, what will happen with the person at home buying a bag of potatoes and finding black spots? If they do not have the experience, their imagination can go wild and they will enter their interpretation into the gossip mill (aka as social media). Many people without knowledge will forward the posting. Since they have no knowledge of potatoes they will not know if they should or not blow life in the gossip, but since something “weird” happened, how could they resist the urge to share and they will forward the information to the larger community and add their own comments such as “ew!!” , “gross!!”, “unacceptable!!”,  “shame!!” or even “boycott Christophe’s potatoes because they are weird and probably not naturally grown, etc…” and that is how a simple little problem can spin out of control and how ignorance and basic human nature attraction for gossip will change the fate of my growing potatoes.

Information is one thing and knowledge is another, but what about the truth? If I come with facts to explain what the deal is with my potatoes, two things can happen: people will believe me or they will not. Trust is an essential part in having customers believing the explanation. If people do not trust me, there is a good chance that they will not believe me. If they trust me, that is not a guarantee that they necessarily will trust me. Trust is always difficult to earn. It is difficult to earn the first time. It is incredibly easy to lose. To regain a second time, it is much more difficult than it was the first time. Trust depends on other people’s beliefs and it depends on the ability to convince. But when you take the broader picture of the gossip mill, in which other people will bring arguments against my explanation, there is competition for trust, whom do they trust more, me and my explanation or the social media mob? People do not necessarily trust those with knowledge, they trust those they believe. That can be dangerous. After all, it is easy to have an opinion. Everyone can have one on everything. having an opinion is not the same as to be an expert. No knowledge is required to have an opinion. usually, all it takes for people to give their opinion is to believe they know. Perhaps, this is the worst when it comes to information: people who think they know but don’t. I come across quite a few of those.  Beliefs always weigh more than facts, and that is why facts alone are not helpful when it comes to telling the true story about the potatoes. Being disappointed by my potatoes would not be a rational experience. It would be experienced by the users as a breach of confidence in the produce and the supplier. The first step is to connect at that emotional level of the disappointment. Only by connecting emotionally is it possible to gradually bring the conversation to more rational aspects. The other important part in regaining trust is to make sure to not disappoint again. People accept one mistake but they do not take well the same mistake when it is made again.

So, do the younger generations know about their food is produced? They may truly think that they do, but that is not the same as actually knowing. I also have mixed feelings about opposing generations. It is likely that millennials have different concerns, different values and different beliefs than their parents and grandparents. Yet, I have the strong feeling that I see more variation within a generation than I see between generations. Millennials may be exposed to a lot of information, but do they sort out the information in a rational way or do they simply choose the information coming from people they believe or who share the same values? I believe (I won’t be bold as to say I know) that the latter prevail. The difference may not be that one generation knows more about food and agriculture but that they are more concerned about it. That is not the same and it has little to do with knowledge. I also suspect that the concern is not just about food but it is more of an existential concern in times of uncertainty. It always seems that people are more critical about their food when they are pessimistic about the future. When everything goes well, those concerns do not seem to weigh as much.

What effect it will have on future food and agriculture depends largely on whom future consumers decide to believe. Psychology plays a very important part in food choices and I do not expect that to change any time soon. It has advantages but also disadvantages. Is it wise to think this way? Wisdom is the ability to discern the truth from beliefs to make the right decisions. The future will tell if wisdom will go in parallel with information.

Copyright 2019 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

Who’s afraid of Brexit?

Brexit is a hot item. I am asked regularly what I think about it and I have to admit it is rather difficult to answer with any kind of certainty today. I hear and read all sorts of points of views and their opposites. The financial markets sent their messages and legions of experts have given their opinions but I see two main forces in what they tell us. The first thing is a lot of subjectivity. Most predictions I read seem to be more the result of spite, particular agendas or wishful thinking. It sometimes sounds more like what the pundits would like to happen to the UK and to the EU than the result of a solid analysis. The fluctuations of the Pound Sterling are also more the result of a lack of clarity than of a long-term view, but that is how financial markets work. Uncertainty opens the door to all sorts of rumours and speculations. When the crystal glass is too blurry, everyone develops his/her own scenario, which of course adds to the confusion, the uncertainty and the nervousness.

The only way to dissipate uncertainty is for political and business leaders to come out and say clearly what they are going to do and how. They also must explain what will change and that includes the good, the bad and the ugly. Brexit is about change and change always brings fear, which is really the fear of loss, as gains are usually never perceived as threats. The missing bit in the Brexit issue is the lack of clarity and communication about what the political leaders will do. Even the date of initiating the process seems rather fluid, not to mention those who say that it will not happen after all. As long as clarity and determination seem to still be missing, confusion will prevail. I believe that the situation remains vague simply because the leaders do not have a clear idea themselves of what to do with that referendum outcome they did not expect and therefore never really thought about what the next step should be. Just imagine what the reactions would be if the UK had the Euro as a currency and were part of the Schengen area…

road-for-the-ukWill the UK face an economic crisis or a recession? Maybe but maybe not. That would not be the first time and eventually the UK has always recovered. I do not see why this would be any different. I remember when Black Wednesday took place in 1992. By then, I was in charge of the UK market for a Dutch poultry processing plant. The UK was the main destination of breast fillets, our most expensive product and overnight the company turn-over was headed to a major nosedive. The Brexit excitement of today feels nothing like the panic of then. Regardless of how stressful it was, the Black Wednesday situation delivered some good lessons in term of business strategy that I am sure would be beneficial in today’s situation.

The first lesson for us by then was that having many of our eggs in the same basket was quite risky. The exchange rate and the law of supply and demand showed us that less attractive national markets became more attractive and we developed breast fillets sales outside of the UK, while the UK was more competitive outside of its borders. Markets dynamics changed but life went on. One of the most important functions of a sales department is to generate alternatives all the time. No alternative means there is no choice but to accept what the other party offers. The second lesson may be the most important. We had a good marketing strategy. We served the most demanding segment in terms of quality and we offered top-notch service. This made us the last suppliers our customers would want to eliminate and it gave us a solid leverage to renegotiate deals and compensate the loss due to the exchange rate. They wanted our product because it was supporting their business and they would not want to throw that value away. The third lesson is a correlation of the second one. We had chosen a specialized and growing market. By being market-oriented we were able to stay in demand and weather short-term market volatility much better than many of our undifferentiated competitors, both from the UK and the EU.

Because I have seen the benefit of a market-oriented value marketing approach, I can only recommend it as a choice in regards with Brexit. Even in a changing environment, if you have what the market wants, the market will want you. Crises are useful. They help eliminate businesses that are not adapted and not adaptable. The key is to find the customers with a future and help them to be so by delivering them superior value.

Copyright 2016 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

Food fights will go on and it is a good thing

A funny thing happened to me when I moved from Europe to North America in 1999. In Europe, I was used to having demanding customers. Issues about how food is produced have been rather common during pretty much my whole life (I will turn 55 later this year so that you have an idea of how long it has been).

When I came to North America, I dealt with a completely different situation. I did not get some of those 30-page product specification documents from retailers, foodservice and manufacturers with all the do’s and don’ts of how to produce food. I just got some 30-page disclaimers and liability documents, for the customer to dodge any heat should there be a law suit some time down the road instead. Before, I left Europe, I remember my Managing Director from the poultry company I worked for telling me how lucky I was because “over there (North America), customers hardly ask anything, you just sell them what you produce”. I remember looking at him and thinking that it could not be possible. I was wrong and he was right. For as much as European consumers were picky on all things such as hormones, antibiotics, GMOs, animal welfare, feed composition and origin, North American consumers, and retailers as well, seemed totally uninterested about production methods. It was almost eerie and to be quite frank, it was boring, because I could not see any challenge. One of my American colleagues enjoyed telling that it was the way it was and that it would never change because that is how Americans are. I disagreed but it certainly appeared he was right for a few years. Things have changed now. The American consumer has become more demanding and the dynamics of the discussions have become quite similar to what I had known in Europe for decades. It is actually rather easy for me to “predict” the future as I am living in an ongoing déjà vu nowadays.

The debate about food has indeed evolved into food fights. If there is one thing that I always found remarkable in my professional life in the food and agriculture sector is the issue of the producer-consumer relationship. Maybe it comes from my family background, but I have never understood why the food industry is so defensive when challenged by consumers or any organizations. My father used to be a butcher and I spent quite a bit of time around the shop and with him on the markets. I discovered very early that customers would ask the weirdest things but that what matters is not the factual truth but whether they trust the supplier. If you cannot deal with that fact, I suggest you do something else than producing food. Food is loaded with emotions and that is that. If consumers were rational, there would not be any diversity in foods and other consumer goods. They always would do the right thing and would not pay attention to all the marketing efforts that support the world economy. If consumers were rational, I bet you that they would deconstruct any PR by spotting all biases. If consumers were rational, they would focus on nutrition only and they also would reject anything that is unsustainable. I have a feeling that a lot of people who resent consumers’ emotions would actually be out of business because they would deal with a much tougher audience than the current consumers. Be careful what you wish for. Further, it is also clear that those who criticize consumers for not being rational, are not rational themselves in their consumption patterns, either. Nobody is.

Last year, a book titled No more food fights hit the shelf. Considering the author is actually supporting the conventional agriculture and has a problem with consumers and activists who challenge the food system, it is actually ironic. It reminded me of the words of my Managing Director about the North American market. What could be better than the good old days when the agribusiness could push their products to lethargic consumers? It sure must have been a good time, but it is gone. The book’s author, just like the agriculture sector, does not want anybody questioning the food system. They don’t want anyone looking over their shoulders and find out the bad and the ugly, at the risk of not showing the good either. I do not understand the food producers’ reluctance. If you are proud of what you do and what you produce, as they claim, you are proud to show the world and to share that goodness. You are also willing to always improve and make your customers satisfied. In my opinion, the attitude is really more about being production-driven –or should I say production-centred- than market-driven. The difference is that the former is about oneself and the latter about others. That difference actually reflects quite well in term of whom consumers trust. They trust the latter group, but are very distrustful of the former. I can understand both attitudes because I have filled functions that were more oriented towards technical operation as well as commercial functions.

I started my professional life in a position in a technical and scientific field, which suited me well by then because I was a hard-nosed rational fellow with a tendency of not accepting unfounded non-sense. Then, by accident, I got myself involved in a commercial role, which opened me new doors, and my eyes, too. The successful experience led me to other commercial positions and the lessons that I had learned in my father’s shop, I rediscovered on a daily basis in the multinational company. There is a huge gap of perception of the customers between the different departments of a company. Very often this discrepancy is reflected in the dynamics of the sales and operations departments of a business. One wants to say yes and the other wants to say no.

Food fightPersonally, I find being challenged a very good thing that can happen to a producing company. I would agree that negative feedback is never pleasant, but even though the message can be rough, it is feedback after all. In this regard, it should be handled in the same way as customer complaints, the good kind of handling that is, not the denial kind. The latter is usually more of a reason for a customer to drop a supplier than the problem that occurred in the first place. Business, like it or not, is first of all about human interaction. Money is only a means to secure it. In the course of my career, I had to deal with “consumer resistance” in quite a few occasions, but what it put into motion brought me most interesting and rewarding experiences. They helped me to learn about business and to understand the complex dynamics of entire value chains faster than ever. They helped me grow and that experience has made me one of those who understand the ins and outs of marketing, production and management in a variety of discipline the best. I am thankful to my “difficult” customers forever.

The reason is simple. By being very demanding, customers forced us to be better than ever and be resourceful to find ways of both meeting their expectations and allow us to remain profitable. Quality only improves through pressure from customers and a competitive environment. It very rarely happens as the result of a voluntary decision, simply because there is a cost at first. In the case of my past professional experience, needless to say that adjusting to consumer demands was never an easy process internally. On the one hand, there was the source of the company’s revenue – in other words salaries – at stake, and on the other hand, the natural drive to keep production costs under control. The key was to not lose our focus on the one essential parameter: the margin. Margin management with market vision really delivered amazing results in such situations. Another essential point was to negotiate everything and always get something in return for any effort made on our part. I remember some very tense conversations with Marks & Spencer in the time the talks were about the removal of meat and bone meal from animal feed. We showed them the impact of their demand on our bottom line and made clear that if they helped out on the bottom line we would go along. Because we were offering top quality chicken, we were able to find an agreement. For as much as we could not afford to lose their business, they did not want to lose us as a supplier, either. The willingness to accept challenges from the market and the drive to always improve our products and service served us. We would not have been in a position to ask anything in return if we had produced a basic commodity. By aiming at being the best, we had a sustainable competitive advantage. Finally we were able to have them accept to buy more from us so that we could dilute the extra cost over a larger volume and have more efficient logistics. The result for us was actually more volume of above average margin products. The customer had to say goodbye to some suppliers who were not ready to go the extra mile for them, and we also said goodbye to customers who would not support us in the cost effort. In the end, a very tough challenge ended up in a strong long-term profitable win-win situation. We came out of a crisis that could potentially have destroyed us stronger and more respected than ever. This is only an example of a tough market challenge. I went through similar situations in the various sectors –feed, pig, poultry and aquaculture- in which I have worked. The added value got in the millions per year each time.

Food fights are good, but they work only by picking the right partners in the market. As a producer, you need to have customers and make the right choice to achieve this goal. As a consumer, you need to find a producer that listens to you and meet your expectation. They will be disagreements along the way, but in the end both parties can benefit, but it will not just fall on your lap. Fights are a part of life. On the first day of my last year in the Agricultural University, the head teacher had a short presentation. He said that life is about:

  • Learning
  • Creating

Those two points were very well received by the students. Of course, it fits quite nicely with a crowd of intellectuals. The third point was received by the chilliest silence I can remember. The third point was…

  • Fighting!

Yes fighting is an integral part of life. We all fight all the time. We fight with competitors, with other drivers, with customer service representatives, with sales people, with the tax man, with retailers, waiters. You name it and it you will find an example of fighting. So no more food fights? Forget it, it won’t happen. In my experience, the only reason why anyone asks for a fight to stop is when they are losing. In this case, if they are losing, it is more because of their refusal to listen to where the market is going than because of those bad irrational consumers. The smart food producers, big or small, have all made moves in the direction of consumers’s demands because they know that is where the growth and the future are.

Copyright 2016 – Christophe Pelletier – The Happy Future Group Consulting Ltd.

Transparency is a market-driven exercise

Among all the trends in food markets, transparency is a tough demand to meet. As such, it is only natural that consumers have questions about what they buy and want to be sure that they buy something they feel comfortable with. In times when the food economy was local with everyone knowing each other in small communities, the food supply chain seemed transparent. With the separation of rural areas and urban centres and the increasing distance, both geographical and relational, between consumers and the different links of the chain, the distance in trust increased, too. Add to this a few scandals through the years and the result is a feeling that something is broken in the world of food.

The renewed desire for transparency is nothing than a cry for trust. Since the personal relationship with suppliers in many cases no longer exists, trust cannot be just a matter of knowing the farmer, the baker or the miller. Today’s transparency is about verifiable facts. Today’s consumers, unlike their parents or grandparents, do not want to be told a story anymore. If they don’t trust you, they won’t believe you anyway. They are used to search online for everything, with more or less success when it comes to the truth, but they nonetheless want to find out for themselves and figure out on their own what to think. Today’s concept of transparency is replacing PR, which is a one-way push communication technique. Today’s consumers want a one-way pull information platform. That is all the difference. PR is obsolete, but most food producers still have not come to this realization.

The prospect of having to collect, update and disclose all information through the chain from DNA to retail store or restaurant seems a daunting task and for many food producers, it feels like an overwhelming request. It seems and feels that way because it is. It is rather close to some Herculean task. One of the questions I often get is how much do consumers want to know and should everything be available? My answer is that in theory, consumers want to know everything and so it all should be available indeed but in practice, it is somewhat different. Consumers do not really want to know everything about how their food is produced. Well, maybe some do but they are very few. Most consumers do not even read nutritional labels, so they won’t bother spending hours or more to learn everything about the bread or the chicken they just bought unless something serious triggers it. So, what do the large majority of consumers really want? They don’t want to know everything but they want you to be able to answer them any question they have. They want the certainty that, should they have a question about their food, they will get an answer, the truth and that nothing will be hidden from them. Transparency is much more about trust and truth than it is about hard data. Yet, the way to get there is through data and open access.

TransparencyThe amount of data that can be collected is huge and so is the task to set up your transparency system. However, regardless of how much data you collect and share, your transparency performance will always depend first on making transparency one of the pillars of your organization. By that, I mean have the genuine willingness to engage in a candid and honest interaction with your customers and consumers. Genuine, candid and honest are key words when it comes to transparency. People will sense if you are so indeed. If they sense the opposite, you will not gain trust and the perception of your company will further deteriorate. Consumers will forgive honest mistakes when you admit you made one and are willing to do what is needed to correct it, both inside your organization as towards your customers. Consumers will accept that you do not necessarily have all the answers ready but that you are willing to do the research and come back diligently to them with the information. Although immediate response has become an expectation in the digital world, people understand that sometimes a bit of time is needed. Although data is important for transparency, attitude is at least just as much. By being responsive and handling difficult conversations in a mature manner will get you a long way. In a transparency approach, there is no need for defensiveness. You open the doors and you get out of the way! Of course, the mix of transparency and data brings the issue of boundaries. There is a fine line between what is useful information for customers and what is critical information about the company and information that affect competitiveness. Consumers will understand that some information is sensitive enough to not be disclosed. In this process, too, it is essential to be genuine, candid and transparent as long as it is not an attempt to hide something. Remember, transparency is a tool to increase the consumer’s trust and loyalty!

Copyright 2016 – Christophe Pelletier – The Happy Future Group Consulting Ltd.