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With this post, I am going to start a new format on this blog. Since a growing number of people now prefer videos or audio to reading, I will post here the videos that I shoot, accompanied by the transcript of the video. I will try to make the videos relatively short, so that they can fit within the current level of attention span of most readers and viewers. You will tell me if this has been a good idea. My videos will also take a slightly more opiniated tone that my previous works. You can see all of my past videos on my YouTube channel.
To launch this new format, here is a topic that I have presented at conferences before, and that has been well received. I explain why emotions come first when communicating with the public. I also explain that beliefs always trump facts and science and why it is essential to focus first on the emotions of consumers to have an effective connection and gaining the public’s trust.
You know in agriculture there is one topic that comes back regularly in the conversation and it is how to connect and how can we really get the consumers listen to us and every time.
I’ve been involved in those conversations and I met the same problem.
The problem is that the industry of course is basically production-driven. It’s a technical activity and they always go back to the science and to the facts. I always tell them: you know beliefs always trump facts; beliefs always trump science. If the facts you present, even if they’re totally true, but it goes against the beliefs of the people who listen to you, they will say: Nah, I don’t believe that and that’s it. And then, you do not succeed.
So, how can you really get the message across? And what I say all the time is you have to connect you must not focus only on communicating; you must connect. Not connecting like it is on social media, I follow you and you follow me. That’s not connecting just teenage dreams.
To me, connecting means that you have to really get at the same level; and when we deal with issues, especially resistance in agriculture, we basically deal with emotional issues. That’s always the thing: people are all emotions but [we bring up] “the science says” or “the facts are”
The problem is that when you deal with emotions, you cannot talk about science and facts; you cannot bring the discussion at a rational level as long as you have not basically helped the other person process their emotions as long as you have not connected at that emotional level.
There is one thing that I’ve written in my second book and I give an example. I say imagine you have a child who has a nightmare and he’s screaming. The parents are coming in the bedroom and say: ok, what’s going on? and the child is all screaming and he say: there is a green monster under my bed and he wants to eat me.
Then, I say, here is exactly what you must do and what you must not do. What good parents would do is, well, they take the child in their arms. They would try to comfort him; they try to make him feel safe, bring a feeling that, you know, we’re here for you, don’t worry. If the monster comes, then we’re going to deal with the monster and then you basically ask the kid: ok what happened exactly? Now where is the monster? where is the monster? and says it is under my bed.
OK, and then, bit by bit, through questions you help the child to get the story out, and then you’re going to go and have a look under the bed. First, you can say: OK I’m going to have a look under the bed, you stay here you’re safe here let me have a look!
And then you can say: OK, I don’t see anything. You can take a stick, you know, a broomstick and under the bed and the child will see that the broomstick passes through and through under the bed and there is nothing probably and then, bit by bit, you’re going to be able to bring the child. Even, if you want. you say OK let’s have a look together under the bed and then that’s how you bring basically that very high emotional situation into a more rational one, bit by bit and then the child is going to realize there is no green monster under the bed. Then he’s going to feel safer, but it’s very possible that he doesn’t want to go in in the bed, or you can say: OK we’re going to leave the light on, or okay you come and sleep with us tonight. And tomorrow, we’ll have a good look at that and we’ll make sure that you know there is no monster at all. That’s the right way to do things. It’s connecting at the emotional level and, bit by bit, know making the child realize that it was just mostly in his in his head and it’s not real.
What unfortunately in my opinion the industry in food agriculture but all industries do is basically say to the child: “well, science has demonstrated that there are no such thing as green monsters living under children’s beds and eating them, so go back to bed because there is no reason for you to worry!”
But when you do that well what’s going to happen well your child is going of course he’s going to scream and to not trust you anymore. What do you expect? If you treat the emotions of a child that way, he is not going to trust you anymore. Unfortunately, because it’s not just about children having nightmares, in the industry if we want to really connect with consumers, if we really want to regain that trust, we have to connect first at that emotional level and only once we have done that, and bit by bit brought the conversation bit by bit, bit by bit, back to more a rational level, then we will be able to pass our message.
But, if we want to fight emotions with science and with facts, [if it is about] the message of the industry versus the emotions of the public, you will never win, so forget it! Don’t spend your money on PR on communication if that’s what you want to do. No, you have to have a little bit of empathy and you have to really help the consumers understand what you’re doing. You have to basically take the fear away but you have to do it bit by bit, both at emotional level and at the rational level.
Copyright 2024 – Christophe Pelletier – The Food Futurist – the Happy Future Group Consulting Ltd.






We will see two different paths for genetic engineering. One is a market-driven genetic engineering aimed at solving actual problems that farmers need to overcome. This will not be so much about IP and royalties, but it will be about practical and affordable solutions. This area will be taken over gradually by plant breeders and to some extent with government support. They will focus on issues such as drought resistance, flood resistance, ability for plants to grow in saline soils, and ability to transform solar energy more efficiently into food by enhancing photosynthesis processes. An interesting case to follow is China. Over there, the government is already leading a nationwide restructuring of the currently fragmented seed industry to make it more efficient, and deliver solutions that will help the country improve its food self-sufficiency. Since China is quite involved in farming investments in Africa, we can expect to see Chinese seed producers become more aggressive on that continent, too. China has also clearly expressed that genetic engineering is a part of their new approach.

