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A question that I get regularly is: “How to communicate effectively with the general public about food and agriculture?” My answer usually surprises the person who asked the question. I guess it is because it sounds simple. Yes, shouldn’t the answer to that question be a complicated one, preferably? Well, what I recommend has worked for me all my professional life, in which I also would include my coming from a butcher’s family and having interactions with customers in the shop or on the market when I was a kid.

My answer is: Start a conversation!

It surprises them, and that in turn always surprises me. Then, the following question I get is: “How do you start a conversation?” My usual answer to this seems to even puzzle them more: “Say hello and see what happens next!” Apparently, this often seems to sound like a scary idea. Don’t ask me why because I do not know. Yes, every good conversation begins with “Hello!”. I will continue with how the conversation can succeed later in this post. First, I would like to quickly review the issue of trust with the general public.

The general public has lost trust but there is hope

The issue of trust is not new, but it certainly has strongly deteriorated over the past decade, mostly because of all the disinformation and the weirdest nonsense that social media have helped to spread. For most people, it has become quite difficult, if not impossible, to sort out what is true and what is not, and who can be trusted and who cannot. The public does not trust anything or anyone anymore, be it politics, industry, business, non-profits, mainstream media and even social media. Let’s face it, they are right to think that way. All those parts of society have done an amazing job of losing credibility on an almost daily basis.

In the past, I posted an article and a YouTube video on the issue of trust, (see at bottom of this article) in which I indicated that trust is about safety and that any confusion creates fear. The good news is that an antidote exists for fear: hope.

The general public does not trust. In the case of food and agriculture, this applies particularly to entities that they cannot really identify with a person. The public really craves for humanity. Putting a human face on a farm or a business makes a huge difference. If the industry seems to be a faceless “thing”, they will not trust. Dehumanization is a trust killer, and not just in food and agriculture, but in all aspects of daily life.

Even though this sounds gloomy, it is not all lost. The public does not trust but it would love to know. They would really like to find someone who could explain to them how things truly are and whom they could trust. The large majority of the public are interested in hearing how food is produced and why it is produced the way it is. Many people are open to hear about how it is done. What they do not want to hear anymore is all the disinformation, the misinformation and all the communication lies from all sides. The members of the public have their opinions about food and agriculture. They have beliefs, which sometimes are correct and sometimes are incorrect. Beliefs are tricky. Much research has been done on beliefs and why people stick to them. One recurrent conclusion is that beliefs always trump facts and science. If you tell people a story that goes against their beliefs, their natural reaction will be to not believe you, even if what you tell is the truth and their beliefs are false. Beliefs give people structure and values. Taking the beliefs away feels to them like their world collapses, and they cannot have that. Probably, none of us, including me, can have that. So, if beliefs always trump facts, how to convince them of the truth if it is not what they believe?

Facts and science are the favorite approach of food and agriculture communication specialists. And for all my life, I have seen this approach fail over and over again. The reason? What I just wrote about beliefs vs. facts and science. It fails every time and yet, they keep doing it. Sounds absurd? Well, not so much so, because of what I just wrote about beliefs. Communication operatives believe that facts and science are what the public needs to know. You can show the communicators facts that prove that facts and science is the wrong approach, they will not believe you. And here it is: I have come full circle on the topic of beliefs vs. facts. But then, industry communication specialists will ask what they can talk about if they should not talk about facts and science.

The way to do it

The public wants to know but they do not trust anyone. That sounds like an impossible equation to solve. Not really. The fact that they do not trust anyone does not mean that they cannot get information. Actually, information is everywhere, especially with all of today’s tools. What they do, and the way they want to do it, is to search for the truth themselves. They do not want a guide, and that is quite an adventure. They will find all sorts of points of views and their opposites. So how can they choose the right -and truthful- sources?

I like to tell that getting trusted with communication is like dating. Who goes on a first date with a lengthy pack of slides to show all the facts about themselves, such as health records or bank statements? Some people probably do, but it does not seem like the way to go, does it? No, the first contact is just that. If you communicate about your activities, always assume that people are not necessarily interested in knowing everything all at once. Most probably have never heard of you and they want to get acquainted first, before going into details.

Rule #1: Do not be pushy or aggressive! Say hello and see how the conversation goes. The purpose is not to convince or win an argument. The purpose is to create a connection and generate interest. The convincing will come later. Just let the public know you exist, that you are interesting and that you are there if they want to ask you questions. Communication is much more effective when you answer questions. The reason is simple. The questions are precisely about what the public wants to know. If you tell a story without knowing if it is interesting to the audience, there is a good chance that you will not address what they want you to address.

Rule #2: Be likable! It is a quality that goes along with rule #1, but it is more than that. The success of communication is not about the amount of information but it is about the quality of the interaction. Effective communication is first and foremost about connecting. The public needs to like the communicator, because if they do not, there will be no second date. Then, it is game over. The public will go with someone else. It is interesting to note that industries generally never have any popular celebrity to communicate for them, while activist organizations can pull actors, singers, models and other rich and famous to speak for them. The life background of celebrities often explains why they are on the side of activists. There are usually good reasons and they have nothing directly to do with the issue, but that is another story that I might tell in a future post. Any way, long story short: likable people win the communication war.

Rule #3: Relax! What always strikes me is how Pavlovian communication often is. All it takes is a little attack, a little controversy and immediately, there comes the facts and science stuff again. Stay cool and think first if it is a battle worth being fought. Does it deserve a response? Most stuff on social media has a shelf life shorter than a mayfly. Choose your battles carefully and use your time and energy wisely. Often, silence is the most powerful weapon. Often, rabble rousing is just a way of getting visibility and get trendy by using you to do that very work, thanks to algorithms. Silence is kryptonite to people who crave attention. If a response is necessary, it is most powerful when it is short and concise. Repeating consistently the same message also works well. The message eventually gets through. No need for tangents.

Rule #4: Be confident! You know your stuff and that must be crystal clear for the audience. You are the expert, but always be humble. The public must be the ones who conclude that you are indeed the expert. It is always much more powerful to let the audience conclude than trying to tell them what they should think. Actually, the latter will kill any authority you are trying to build. Haven’t we all had bosses who had to always tell they were the bosses every time there was a disagreement? See the similarity? Remember, you are cool and relaxed. That makes people feel comfortable.

Rule #5: Be respectful, always! First be respectful of the public’s opinions. They have good reasons to think the way they think, even if they are wrong. These are their reasons, not yours. Make clear to the audience that you know their opinions and that you respect them. That will earn you respect, and that is the foundation for trust. In the process of connecting, it is also quite valuable to go through a number of agreements to disagree, all in full respect. It is impossible to agree with everyone all of the time. Just take your time and move one small agreement at a time, and say thank you for the good conversation. Make sure the public will be looking forward to a next conversation. Be human, that will make you likable.

The way not to do it

Error #1: Long technical stories. In this age of short attention span, the shorter the communication the better. So, keep it short! Besides, when it comes to make a point, short is much more powerful than long stories. Ideally, pictures are much more powerful than words.  They can carry many subliminal messages. This is why activists use the power of images and of associations so much. Unfortunately, the industry has a tendency to linger on with their facts. Long stories full of facts, science and beautiful busy charts work only when the industry speaks to the industry. That is preaching to the choir. The audience is already an ally. This is not communication with the general public. This kind of communication would work mostly with nerds, but that is not really the general public. Most people are not food and agriculture insiders. They do not have a specialized background in those areas. When flooded with technical information, most people will unplug and do something else. This kind of communication is not likable.

Error #2: The boring school teacher. The important thing to keep in mind about the public, especially younger generations, is the need for a strong dose of entertainment. They love it. Actually, they crave it. Communication and connection must feel like a game. It is learning by playing. It needs to include a playful element. This can be the nature of the dialogue or it can be the medium or platform used to communicate. The entertainment value will strongly impact the quality of the interaction. What does not work well is the opposite of entertainment: the boring lecture. It does not work because it is boring and because it feels like a lecture. It feels like “all work and no play” and that, as the saying goes, is dull. The feeling of lecture is always reminiscent of school. It makes the public members feel like there is a power distance. A sure way to create that distance is to start the conversation with “Did you know…?” For most people, this makes them feel like they are treated as ignorant and as inferior, and that does not create friends. Once again, it makes the communication perceived as not likable. Recently, in a presentation, I told an industry audience that boring technical communication makes them sound like PBS, while the public prefers to watch reality TV. The comparison is rather accurate. PBS is quite interesting if you set your mind on serious educative material. Personally, I always found that PBS had excellent programming, but that is just for a certain public at certain times. Having fun is important in life. The trick is to make educative material fun. That should be priority #1 for communicators.

Error #3: Denial. An important mistake not to make, that the industry makes time and time over, is to rush into denial. Don’t, especially if the issue is a complex one! It is much better to acknowledge that the issue is indeed one that floats around and that you are aware of it. The difference with upfront denial is that it does not sound defensive. Just that acknowledgment already defuses tension, which is important when you want to have a fruitful conversation. Tension kills a conversation because, when tense, people do not listen. They shift into Pavlovian mode. One word and there is the trigger for confrontation, instead of connection. Most of the fights around food and agriculture, or any industry or even opinions, is that nothing is really black and white. A lot of the differences of opinions are in the grey areas, in the nuance. Unfortunately, polarization does not like grey because grey and nuance undermine polarization. Yet, the debate needs nuance badly, and most of the general public knows that. The key for effective communication is to avoid the trap of polarization and shift into nuance, but well thought-out and solid nuance, that is.

Error #4: Being self-centered. Avoid, the tendency to talk about yourself or about only about your industry or company when dealing with controversy. When communicating, the most important person is the recipient. If you are a communicator, communication is never and never must be about you. Communication is a sales process. The public is the customer. The communicator sells a point of view, an opinion, an angle. For this very reason, communication must be market-oriented. Usually, communicators do not think nor act that way. Instead, they have a production-oriented approach. It does not work well. It is much more effective to communicate to the public about what the public is interested in than trying to push a message that does not align with their curiosity. This is why, just like a skilled salesperson does with a buyer, it is essential to start with hello and ask questions about what the “customer” is looking for. Do not talk about you, your company or your industry because that is not what the public wants to hear. Instead, find out what is important to them and come with an answer that meets their needs and show them why your point of view is valuable to them. Start by looking at the world from their perspective and then, let them see the world from yours. This creates empathy and mutual understanding. Take the time it deserves. Forcing the process will only work against you. Trust me, this approach is very likable and will deliver many dividends.

Error #5: The sound of PR. This is lethal for communication. Keep in mind that everybody knows how public relations sounds. They hear it all the time from businesses, from industries or from politicians. The sound of PR, with its techniques to twist facts, to say half truths and to spin reality is well-known. The sound of PR is what has destroyed trust in everything, as I mentioned at the beginning of this article. The public knows it and the public loathes it. So. forget the mechanics and the techniques that make you sound like a predictable robot. There is a chance that you are more transparent than you think. To be likable, use the very opposite of the technical stuff: humanity and authenticity. You will not believe how much you can achieve with them.

Further, if you are interested, I also have a playlist about communication on my YouTube channel:

Next week: Let’s not Take Food for Granted! Understanding Food Security this Holiday Season

Copyright 2025 – Christophe Pelletier – The Food Futurist – The Happy Future Group Consulting Ltd.